Legal

Refund Policy

Last updated: 5 October 2026

This policy explains when Growthfast LTD refunds fees for the WEB2APP services and how a replacement guarantee works. It forms part of our Terms of Service. Your order confirmation can add specific terms, and those take priority.

1. Before work starts

If you cancel before we start work on your order, we refund our service fee in full. We deduct any third-party costs we have already paid for you.

2. After work starts

Our work is delivered in stages, as set out in your order confirmation — for example company formation, account applications and set-up.

• Stages already started or completed — the fee is earned and non-refundable.
• Stages not yet started — refunded if you cancel.

3. Non-refundable costs

Once paid, these are not refundable:

• government and registry fees;
• registered-office and corporate-service fees, including nominee services;
• provider application fees;
• any other third-party costs.

4. Provider decisions

Banks, electronic money institutions and payment providers make their own decisions. If a provider declines an application after we have done the work, our fee for that work is not refundable, unless your order says otherwise. We will propose alternative providers or structures where they exist.

5. Replacement guarantee

This applies only where your order includes a replacement guarantee.

If an account we set up is closed by the provider within the guarantee period stated in your order, for reasons not caused by you, we will arrange a replacement set-up without charging our service fee again. Third-party costs for the replacement may still apply.

“Not caused by you” means you have:

• followed the provider’s terms and card scheme rules;
• followed our usage guidance, including warm-up limits;
• complied with the law.

6. How to ask for a refund or replacement

Contact us on Telegram at @web2app_payments, on WhatsApp at +48 573 586 873 or by post to our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ with your order details. Please do this within 14 days of the event concerned. We reply within 10 business days. Approved refunds are paid to the original payment method within 14 days.

7. Payment disputes

If something has gone wrong, please contact us before disputing a payment with your bank, so we can resolve it quickly.